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Venus Karma delivers parcels around the globe via Aramex, while in Qatar we manage the orders through local delivery.
Processing time for the orders of products in stock is within 1-3 working days. Processing time for the orders of customized products is within 5-7 working days.
If the order is placed on Friday or holiday it will be processed the following business day. Processing time is required to review your order information and prepare it for shipping.
Orders placed outside Qatar will have a delivery time proportional to Qatar’s proximity to the country of delivering. The shipping time varies between 3-10 business days. The courier may contact you directly for the arrangement of the delivery as it is not possible to specify a precise time of when the delivery may take place.
We make every effort to make sure to display only the products that are in stock, however if there may be a mistake of availability of a product or an atypical delay on the processing time of your order, you will be contacted immediately to get notified about that.
Venus Karma will not be held responsible for a delay in shipment caused by national holidays, international customs issues, weather conditions, or any other circumstance beyond the control of Venus Karma. Once the order is placed, it can no longer be cancelled, however customer can ask for return or exchange within 7 days once you have received the goods.
For any further inquiries, do not hesitate to contact us by email. Please mind that vegan products cannot be returned as this is our hygiene and safety policy of the company. Please mind that the customer will be responsible for import duties and taxes on your international orders. For further information on custom duties of your country, please contact your local custom office. Tracking information: As soon as your parcel is ready and shipped, the customer will receive our shipping confirmation email with the tracking number of the order.